What is your return policy?


If the item is returned (within 14 days of you receiving it) with proof of purchase we are happy to exchange it or issue a credit note (valid for 3 months), however we do not refund due to change of mind. Please see Terms and Conditions for further details.

Can I return my web purchase to store?


Yes, you can return items bought online to our ZUDIS retail store for exchange only.
Please ensure the goods are in their original condition with tags attached (if applicable) and remember to take your receipt which can be an invoice or a bank statement.



Is everything in your retail store sold in your online store?


No. If you have seen something instore that doesn’t appear in our online store please feel free to call us (o3 9590 2233) or email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) to discuss. Most of the time we will be happy to take over the phone payment and get the goods on their way to you as soon as possible with the best delivery method.


Do you accept cheque or money order?


Unfortunately we do not accept any personal cheques, traveller’s cheques or money orders.

How long does delivery take?


Between 2- 10 business days for all Australian addresses. (if your purchase has not arrived within 10 business days please contact the store)



Out of Stock product and procedure.


At  Zudis we try our best to ensure items on our website are in stock at all times. If you make a purchase and the item is not available at the time of packing, we will contact you to arrange a refund or substitute or to discuss delivery times of when the item will return in stock. If an item reads “NOTIFY ME” please feel free to call or email the store to discuss when the item is expected to be in stock again. 
You may also leave your contact details so we can notify you when the item comes in.



Do you take customer orders?


Yes for most items we are happy to take customer orders (with a 50% deposit required). 
Please call or email the store to discuss.


Can I use my Gift Voucher online?


No, unfortunately we are unable to accept gift vouchers online.


Do you LayBy?


Yes, we do accept LayBy. We do not process them directly through the online store, so please phone the store to organise this. We require a 20% deposit and the goods are held for 4 weeks.


How do I track my order?


Once your order is dispatched for delivery within Australia, you will recieve an Australia Post eParcel Tracking number. To track your delivery please go to: http://www.auspost.com.au/track. Once this tracking number is received, any delivery inquiries should be directed to Australia post on 13 POST (13 7678).

What postage service do you use?


Australia Post

Customer Care

AUSTRALIAN ONLINE RETURNS POLICY


At ZUDIS we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be excited by your purchases. If you are unhappy with anything you have bought from our website, we will gladly exchange it for something else upon presentation of proof of purchase via return post or in our store.

Privacy

We recognize the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, ZUDIS will only collect and use your personal information as set out below. ZUDIS’ Privacy Statement is intended to represent industry best practice and comply fully with the Privacy Act 1988.

What information do we collect?


We may collect the following information from you:

• your name and contact details
• some personal details
• other information that you will supply to us

Why we collect the information?
Our purpose in collecting information about you is to provide you with a better website experience with content and advertising that is relevant to your interests. In seeking to give you the most worthwhile experience of our website possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through WWW.ZUDIS.COM.AU helps us better understand the products and services most helpful to you.

Where we collect the information from?


We collect the following information that you may be unaware of:

• the name of the domain from which you access the internet;
• the date and time you access our site;
• the internet address of the website from which you linked directly to our site.

Does ZUDIS share my information with third parties?


Personal information collected online will only be disclosed within our corporate group for marketing purposes. www.zudis.com.au does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. 
 


How can I review my choices about receiving promotional communication?                                                      


At ZUDIS we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications. Any information that we no longer require is destroyed securely.

If you would like to know what information we hold about you please contact our privacy manager at:


This e-mail address is being protected from spambots. You need JavaScript enabled to view it 


telephone: +61 3 9580 2233

facsimile: +61 3  9580 2237